Telesales Team Leader

Telesales Team Leader

Salary: £26,000 – £28,800 per year+ OTE £12k
Location: Swindon
Start date: Immediate
Hours: 36.5 Hours Monday-Friday

Previous experience in a similar call centre environment would be a pre-requisite of any applicant ideally with experience in Telesales coaching & performance management. Full training will be given.

STAFF BENEFITS:

* Excellent Commission Structure and Incentives
* 25 DaysHoliday
* Pension Scheme 3-5%
* Free on-site Parking
* Subsidised Canteen
* Free Gym use
* BUPA Healthcare
* Excellent Training
* Extensive Progression Opportunities

DESCRIPTION

* To generate annually agreed volumes through the sale of products to credit worthy UK Businesses at a margin which provides the business with income at an agreed level. To act as a role model to your individual Pod, consistently performing to target and demonstrating to sales executives how this can be consistently achieved. To coach and manage performance to ensure all individual KPI’s are hit by the people reporting to you.

KEY ACCOUNTABILITIES

* Report daily and as required to the Telesales Manager on team/individual performance
* Drive activity and performance within team on a daily basis, leading from the front
* Lead coaching and development of the individuals in the Pod and work alongside the Sales Manager to effectively manage the Sales Performance Improvement Plan (SPIP)
process
* Manage holiday and sickness alongside the Sales Manager to ensure Effective Working Days are met
* Ensure that best practice is delivered by all Pod members
* Carry out 121’s with pod members with initial assistance from the Sales Manager
* Attending key internal meetings from time to time as directed by the Sales Manager or Head of Sales
* Other duties and tasks from time to time as directed by the Sales Manager or Head of Sales

KNOWLEDGE, SKILLS & EXPERIENCE

An excellent Team Leader will demonstrate and have the following skills, knowledge and experience to be successful:

* Understanding of all theUKproducts with the ability to match features, advantages and benefits to each individual customer
* Uses CRM systems to effectively manage their personal pipeline to maximize all selling opportunities and has the ability to assist sales executives in managing theirs
* Capable of dealing with any customer no matter size of contract or complexity of case. Also being able to demonstrate to sales executives how these customers are dealt with and discuss best practice methods to increase the conversion within telesales
* An authority on all elements of the market, up to date with market changes and pricing fluctuations
An authority on all competitors
* Sales consultants would be expected to have good presenting skills to demonstrate their skills and experience in weekly sales meetings
* Knowledge of how to drive effective coaching within team
* Strong persuading and influencing skills
* Drive and ambition – ability to close tasks and take ownership for delivering team/company objectives
* Good leadership skills
* Computer literate – Excel, Word & Powerpoint skills required
* Time management skills
* Commercial awareness
* Confident presenter

KEY PERFORMANCE INDICATORS (KPIs):

* Individual & Pod volume target
* Individual & Pod margin (measured in £’s)
* Individual & Pod non margin (measured in £’s)
* Individual & Pod daily call time and call numbers
* Individual & Pod Silent Edge Scores
* Other individual & Pod targets as set out in the KPI pack (e.g. applications, credit requested/authorized, opened/start accounts, 2/4 week start rate, lead SLA’s/conversion rates)

If you would like to apply for the role then please in the 1st instance please apply