1st / 2nd Line IT Support Assistant – Central London

The purpose of this profile is to set out in writing some of the key aspects of your role, mainly from a compliance perspective. As you are aware, the company is regulated by the Financial Services Authority and this imposes additional responsibilities on you as an individual.

This profile should be seen as setting out some of the prime areas of responsibility.

1. Profile Summary

The IT Support Assistant will be required to ensure the smooth running of the company IT systems. He will also carry out all regular technical and administrative IT tasks, including the daily and weekly maintenance schedules, and respond to IT Helpdesk support issues as they arise. In addition, he will also carry out the manual daily backups and monitor the various automated backup and disaster recovery processes.

You are also expected to perform against pre – agreed KPIs.

2. Summary of Authority and Responsibilities

as set out below:

2.1. Overall Responsibilities

• You are responsible for supporting the IT Systems Manager in ensuring you and everyone in the IT systems team fulfil all of your legal and regulatory responsibilities including all aspects of our compliance procedures and initiatives. You are responsible for ensuring that the team’s procedures are current and up to date. Where procedural changes occur, you will ensure that these are appropriately authorised by the IT Systems Manager and then passed to Compliance for updating in the Compliance and Procedures Manual.

• To proactively contribute to strategic, operational and/or tactical challenges within the firm.
• To proactively contribute to the profitability of the firm in all areas of the business.
• An overriding requirement to act with skill, care and diligence.
• To use resources effectively and productively to ensure quality and consistency of work output.
• To ensure any IT infrastructure risks to the firm are identified, reported and managed.

2.2.Specific Responsibilities

2.2.1. As IT Support Assistant

• Providing 1st and 2nd line support for internal clients, and ensuring any issues are resolved in a timely manner.

• Maintenance of server and other network systems – ensuring that IT systems are running smoothly and taking proactive measures to ensure continuity and quality of service is maintained at all times.

• Security – including the monitoring of UK system logs and other controls. Reporting all material issues to the IT Systems Manager.

• Ensuring appropriate documentation is created and maintained for all UK systems and related processes.

• Performing the regular maintenance schedules (daily, weekly, monthly, etc.) to a high standard. Resolving issues identified where possible, and escalating to the IT Systems Manager when appropriate.

• Backups – Making sure that all scheduled backups have completed and have been transferred off-site or stored on an appropriate, secure medium as per the agreed backup procedures.

• DR – Ensuring that at all times the company has a working DR site, with the most recent data available, as per the firm’s Business Continuity Plan.

• Research and Development.

• Other IT administrative duties as necessary.

3. Personal dealings and conduct

• To adhere to the company’s in-house policy and procedures with regard to personal account dealing.

• To ensure and demonstrate propriety at all times.

• To be vigilant over issues of inducements and report as appropriate any gifts received or given in accordance with the company’s procedures for recording gifts in the register.

4. KPIs:

• To fulfil all regulatory and legal deadlines for all activities allocated to you.

• To maintain in-house systems that provide first class solutions for staff and clients.
• To support the rest of the IT Team.

• To manage and engage in projects to ensure an efficient and controlled implementation of initiatives.
• To contribute ideas towards improving the profitability of the firm.
• To contribute positively to any meetings you may be asked to attend.
• Build and develop strong working relationships with other members of the team and the firm.
• To support the Compliance Officer and other members of the ManCo on all regulatory requests and activities.
  
  

5. Person Specification

This is a specification of the knowledge (qualifications, experience), skills, and behaviours that are required to effectively carry out the responsibilities of the post(as outlined in the Job Description)

o Knowledge of common IT systems and related technologies

o Relevant degree- IT/Computing

o An understanding of business processes and constraints.

o Previous work experience

SKILL

o Excellent problem solving skills

o Excellent prioritisation skills

o Excellent team building and development skills

o Good timekeeping management

o Ability to work in a pressurised environment

o Thoroughness and attention to detail

BEHAVIOUR

o Honesty, integrity & reputation must be above question

o Professional

o Mature

o Considered

o Disciplined

o Self-confident

o Self-motivated

o Confidential