Call Centre Operative – 6pm to 6am Weekends

Due to company expansion & development, we currently have a vacancy for a Weekend Evening only Call Centre Operative (Job Controller) based in our Central London Control Room.

This is a position for WEEKEND EVENING ONLY shifts from 6pm to 6am.

We are looking for motivated, practical people to join our friendly, highly professional telephone team. Your main duties would be taking customer enquiries and job bookings and booking and allocating jobs to engineers. Previous CALL CENTRE experience is ESSENTIAL.

General Duties:
– Answer incoming calls
– Assist customers with their enquiries
– Update changes and status of each customer job.
– Provide a high level of customer service
– Book and allocate jobs to trades-persons.
– Liaise with engineers
– Make customers aware of all our services
– Other reasonable duties as and when required.

Essential Requirements:

– Excellent communication skills.
– Available to work 6pm to 6am.
– Stable career history.
– Previous call centre experience.
– Good telephone manner.
– Able to act professionally at all times.
– Maintain strict confidentiality.
– Good knowledge of Microsoft applications.
– Ability to work on your own initiative.
– 3 x excellent references.

In return for your skills and experience, you will receive;

– Competitive salary
– 20 days Annual Leave Bank Holidays.
– Paid overtime available.
– Corporate Clothing.
– Subsidised canteen.
– Free parking facilities.

Our company is situated close to Lambeth North Underground and is within walking distance of Waterloo and Vauxhall stations. There is also free secure parking on site.

Pimlico Plumbers has a positive commitment to the promotion of Equal Opportunities for all employees and prospective employees. All applicants will be considered on their merits regardless of race, colour, ethnic or national origin, nationality, disability, sex, marital status, religious belief, sexual orientation or any other grounds not related to their ability to work safely and effectively for Pimlico Plumbers Ltd.