IT Support

We`re looking for a hard-working and committed individual to work in an IT support role. This role will involve supporting the IT infrastructure across our client`s UK, USA and Asia teams although you will be based in the UK. Working within a small IT team, you will be tasked with ensuring systems work effectively and user issues are dealt with swiftly and efficiently to provide a first class support function to the business globally.

Working as part of a dedicated support team, you will need to deliver a high level of IT support to users for all 1st and some 2nd line issues. This will mean taking and logging calls and emails, and either seeing them through to a successful resolution or escalating to another member of the IT team, all the time ensuring that there is minimal impact on deadlines.

You will also be involved in IT project work as part of the continual improvement of the IT infrastructure, which will enable you to experience new technologies and learn new skills.

This is a very broad role, to deal with all IT support requests, desktop / laptops, server, networking, telephone and printer issues.

Training is provided, however at least two years` experience in an IT support role is essential. Excellent communication skills are essential as well as the ability to work well independently and as part of a team.

Essential skills required:

– Knowledge of networking fundamentals, specifically TCP/IP, routing, DNS
– Knowledge of Windows Server 2003 and 2008 environments and familiarity with Active Directory
– Good understanding of deploying and managing Windows7 and Office 2010

Desired skills:

– Experience of firewall configuration
– Exposure to SAN environments
– Exposure of VMware, Veeam, Symantec Backup Exec, Sophos, Microsoft Exchange 2010
– Experience of SQL Server 2008 database administration

If it sounds like the role for you, then send us your CV in a word document asap.