Network Support Engineer

Network Support Engineer

We have a vacancy for an experienced Network Support Engineer to join a rapidly expanding and profitable organisation. The role is based in the Midlands with the primary responsibilities to support pre-sales and advanced post sales technically as well as more straightforward support issues. If you want to work for an organisation with a strong IT infrastructure budget, who are expanding offering the realistic chance of progression over the next 18 months this could be the opportunity for you.

Network Infrastructure Support Engineer Responsibilities:
* Pre-sales technical support – support account managers with technical product expertise wherever it is needed and to help maximise the chances of sales success.
* Post-sales technical support – 2nd / 3rd line, post-sales support by email, phone. Diagnose faulty products, incorrect product configurations and incorrect network architectures.
* Provide 1st line response
* Provide technical documentation

Required Skills and Experiences for the Network Support Infrastructure Engineer:
* Training in computer science or similar, including specific study of network and Internet technologies
* Fluent networking expertise as a result of experience with a wide range of real-world networks, including ideally significant exposure to Cisco routers and switches.
* Previous experience as a support engineer, ideally in pre-sales (sales engineer) role, possibly with network integration or system integration company.
* Exposure to and ideally expert in specific Internet infrastructure technologies. In particular – DNS, DHCP, IPAM (ideally experience with DDI appliances) and web caching (ideally with Squid).
* Fluency with Linux (preferred) or other Unix. Fluency with command-line tools for day-to-day tasks, managing files and machines, carrying out diagnostic work, configuring services such as SSH, OpenVPN
* Knowledge of Windows Server and VMWare administration

Any knowledge of Cisco router configuration and WCCP, or VoIp is highy advantageous.

This is a fantastic opportunity for someone with a keen interest in Infrastructure and Networking who wants to work for a company that can match your ambition. For more information please send through your CV to Alex Froude