Administrative Support Assistant

We are currently looking on behalf of our client for an Administrative Support Assistant to provide administrative support so that colleagues are assisted to deliver services to the public. To contribute to meeting team priorities and ensure confidentiality and other controls are maintained.

The main part of this role will be telephone cover with a message taking service therefore excellent telephone and customer care skills are essential.
As well as:
1. Undertake administrative duties in accordance with statutory and departmental requirements including providing telephone cover and message service, process incoming and outgoing mail.
2. Minute, produce and distribute accurate records of routine office meetings e.g. team, departmental, inter-agency meetings.
Provide administrative support in an environment which includes frequent contact with vulnerable service users, responding to queries and complaints.
Undertake reception duties in an office/establishment, or support reception staff to respond to and admit visiting members of the public. This will involve a responsibility to respond to enquiries and assist clients and members of staff at the reception point in the establishment or office. This includes making decisions about allowing visitors access to an establishment or department by requesting they sign in or show their staff pass.

Education & Qualifications: NVQ in Business Administration.
DBS is required for this position.