Operations Help Desk Administrator

Be part of their journey…
The client is a Premier League club competing at the highest level of professional football with a culture which promotes respect, unity, accountability, creativity and aspiration – this is Their Way.

They want people who can lead the way and become an example to others. At the Club you’ll be given the platform to work in a vibrant, intelligent and challenging work environment with the potential to develop and become the best at what you do.

They don’t stand still, they are constantly moving forward. Be part of it…

What is the Operations Help Desk Administrator role?
They have an exciting opportunity within their Operations department. The Operations department provides services to the Group with facilities management, security, safety, grounds maintenance, vehicle operations and reception. The Operations Help Desk Administrator role will be pivotal to providing a first class service for all of these services to all within the Group companies, inclusive of the Club, Conferences & Events, the club’s Foundation and their Training Centre.

This Operations Help Desk Administrator role will work closely with the Operations Management Team to support the development, implementation and organisation of the department’s strategies, policies and practices, through administration of an Operations helpdesk. You will coordinate a helpdesk which allocates and manages all operations enquires, ensuring the prioritisation and communication of expectations is reached between all stakeholders.

The Operations Help Desk Administrator role will also work with the department to ensure the administrative function of the department is run efficiently and effectively, including purchase ordering, budget tracking, expenses, diary management and legal compliance documents (certificates and compliances) are maintained.

What are they looking for?
They are looking for a highly organised and personable candidate who has the ability to be organised and structured, is flexible to meet the demands of the business with attention to detail and is experienced in a senior administrative role.

Experience
• Experience in a senior administrative role.
• Experience in leading a small team of people. (desirable)
• An understanding of vehicle management. (desirable)

Qualifications (incl. certifications)
• GCSE grade A – C in English and Maths or equivalent experience. (desirable)

Skills
• Excellent people skills, with an ability to manage expectations and communicate clearly.
• Highly organised and a strong work ethic and professional demeanour.
• Demonstrate a vision for innovation and development.
• High degree of accuracy and attention to detail.
• Flexibility approach to work, including working hours and multiple tasks.
• Good project management skills with the ability to deliver task until conclusion.
• Excellent verbal skills and telephone manner.
• Ability to provide a quality service to support the business needs.
• Can deliver the values within ‘The Southampton Way’.
• Ability to manage time and prioritise work load effectively.

What do you get in return?
If you are successful you can look forward to a healthy benefits package;
• A salary of up to £26,928depending on experience.
• Two Season Tickets.
• 24 day’s holiday per year, increasing to 25 days after one full football season.
• Life Assurance Cover of 2x salary.
• Contributory Pension Scheme.
• Incentivised Private Medical Insurance Scheme.
• Child Care Vouchers.
• Free onsite parking.
• Discounted Club merchandise.

Please be aware that a criminal disclosure and identity check will be carried out for this opportunity.

If you are keen to undertake a new exciting challenge as Operations Help Desk Administrator, please click on the APPLY button below.

The

number for the Operations Help Desk Administrator: OLR10725

The client recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. The Company is committed to creating a safe culture for all.

The client is an Equal Opportunities Employer