Help Desk, Italian, German or French. Banking

Help Desk, German OR Italian OR French speaker, Investment Bank – Edinburgh – Our client, a Global Banking Corporation has earned its reputation as a leader by successfully meeting the changing needs of their customers for more than 200 years. Today, they rank among the top financial service providers in all of the markets they serve.

Currently they are seeking a number of Help Desk Support Associates. Language skills: Italian, English, OR French OR German

The Role:
Under direct supervision responds to end user incidents or requests. Conveys a helpful attitude.

Communication: For basic issues, confers with end users to understand and document inquiries, issues or requests. Documents and tracks incidents and requests in Incident Management ticketing system.. Conveys information clearly and effectively verbally and in written format. Italian or French or german language also required.

Problem Resolution: Responds promptly to incidents. Follows documented procedures for problem source isolation. Provides basic solutions to routine device and applications issues based on prescribed guidelines or procedures. Escalates as necessary in a timely manner.

Training: Provides basic end user training in fundamental hardware or software functions.

Project Participation: May participate as a team member or partner with a senior technician on a project team.

– Demonstrates competencies in own area and in general business principles; may still be acquiring higher skill level
– Works on practical tasks to established procedures
– Typically works with moderate guidance, accountable for individual results and impact on work group
– Deepening knowledge/skill in one skill area or broadening ability over a variety of skills
– Applies knowledge/skills to a variety of standard day to day activities; knows when to refer to others; handles a variety of tasks within own area
– Interprets client needs and works to meet those needs, offering assistance and advice on standard practical issues; may call on others for help in situations outside own area of knowledge
– Understands the key business practices relating to own area; uses this knowledge to focus and improve own work
– Identifies the problem and all relevant issues in straightforward situations; generates possible solutions, assesses each using standard procedures and makes a sound decision

Italian, french or german

Key: Helpdesk Help Desk Support Edinburgh IT Contract French German Italian Service Banking Bank IT Support Help Desk 1st line Italian French German

Help Desk Italian German OR French speaker, Investment Bank -Edinburgh