2nd Line Support Engineer
Full job description
Orbis Resourcing Ltd
Salary: £39,600 per year
Our client, based in Guildford, is actively looking to recruit a 2nd Line Support Engineer on a permanent basis.
Role: 2nd Line Support Engineer
Salary: up to £39,600per annum
Location: Guildford
Be part of rapidly growing company at the forefront of Cloud Computing. A small friendly dedicated team in the heart of Guildford town centre who require the very best Support Engineer to add to the team.
The role of the 2nd Line Support Engineer will be to receive calls from our managed customers, troubleshoot issues and resolve cases with the best outcome. Customer satisfaction and experience are key to what we do so you must have excellent communication skills and be dedicated to helping resolve issues as a priority. You will also have the opportunity to help our consultants with project work, growing your experience and allowing you to progress within the company.
Experience Required:
- All Windows Desktop OS’s Windows XP – 8
- Office 2003-2013
- Exchange troubleshooting
- Zendesk Helpdesk or other helpdesk ticketing systems experience
- Network Skills – troubleshooting routers, switches and firewalls
- Windows Server troubleshooting
Desirable skills:
- Office 365
- SharePoint
- SkyDrive
- Lync
Soft Skills
- Excellent Customer service skills
- Ability to manage and mentor a junior team
- Good organisational and communication skills
The Support desk is open between 8am and 6pm Monday to Friday; the support team are split to ensure coverage between these times. The shifts are 8am – 4pm or 10am – 6pm. Some UK travel may be required when involved on project work.
Send your CV ASAP – Further Details on Application
Orbis Resourcing Ltd acts as an employment agency and an employment business.
To apply for this job please visit definitejobs.co.uk.