1st Line Technical Support – Networks

1st Line Technical Support – Networks

LOCATION: Bolton

PACKAGE: £26,000BASIC + £4,000 Shift Allowance

BENEFITS: Excellent Benefits, Career Development Training, and Study Support

THE COMPANY:

We are currently recruiting on behalf of a leading technology company with offices located throughout the UK. They provide an array of cutting edge technologies solutions specifically for the corporate & public sector market place.

This is the perfect opportunity for a passionate individual looking to develop their technology skills within this rapidly growing organization.

They are an extremely support business that can provide training, development and study support to enhance skill levels.

Role Overview:

The IT Support role encompasses a range of first line services including first point of customer contact and ongoing service management through lifecycle to closure. Above all, the Analyst’s role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. The ability to maintain customer confidence by means of a friendly presence and a helpful attitude is paramount.

The role will involve out of hours working to an agreed shift pattern and may require additional working to agreed overtime rates.

RESPONSIBILITIES:

Provide first contact telephone and email reception in support of ISOC delivered services.
1st Line Technical Support
network experience
Follow agreed triage, incident & service request procedures in accordance with prescribed standards & service levels.
Utilise and manage ticketing system and other third party systems in the course of fulfilling service requirements.
Be able to work without continuous supervision and be trusted to provide professional support services to customers.
IT Support
To assist in preparing internal and/or customer facing reports.
Use the internet and other sources of information as required to progress service delivery.
Liaise with clients to analyse, review, identify and develop relationships that meet/exceed customer needs.Experience:

A minimum of one year’s recent experience working in a technical help desk or
IT service desk role.
Be familiar with key IT concepts and commonly used terminology.
Previous, recent ITIL experience desirable.
Previous, recent Customer Service training desirable.
Previous, recent shift working, including unsociable hours, desirable.
Excellent interpersonal, written and verbal communication skills.
Working under pressure, multitasking between simultaneous events and responding to deadlines.
Flexible, tenacious, highly self motivated, and committed to achieving goals.
Network- LAN/WANTO APPLY:

Please send your CV for immediate consideration as the client is moving quickly on this particular position.

ISOC, 1ST LINE, 2ND LINE, TECHNICAL SUPPORT, HELPDESK SUPPORT, IT Support