Engineering Coordinator

Salary: £26,000 – £27,600 per year

02997 Motor repairs Coordinator Tonbridge or remote work from home £26,000 – £27,600 per year

Do you have motor repairs coordination experience?

Do you have insurance experience

Job Title: Engineering Coordinator 

Location: Remote 

Postcode: TN9 1PP

Type: Full Time Permanent Office Based or Remote

Salary: £26,000 – £27,600per year

We have a dedicated team of experts who offer all our customers a bespoke tailored solution, using proactive and cutting-edge technology that enables us market leading results.

Who are you?

As an Engineering Customer Service Co-ordinator, you’ll be committed to providing our customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines.

What you’ll be doing

You will be working within a team dealing with our policy holder who has suffered a loss following an incident involving their car and so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey. You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance

Key Duties & Responsibilities

Support inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing and recovery charges

Provide invoice payments to our Approved Repairers and to Non- Approved repairers for their services.

Negotiate and agree storage and recovery costs, ensuring there is no delay to the customer journey

Maintain supplier relationships

Update MIAFTR records and salvage clearance

First time resolution of any complaints

Compile all inherited charges on claim to complete recovery pack on non-fault / split claims

Send engineers non fault recovery invoice list

Provide any supporting documents for recovery team

Health and safety requirements

Conduct yourself, and carry out work, to ensure compliance with the Company’s Health, Safety and Environmental Policies.

Skills we need: –

Good working knowledge of motor vehicle construction and modern repair techniques.

Motor Claims knowledge including a basic understanding of insurance principles

Good working knowledge of computerised damage estimating systems, including Audatex

Good spoken and written communication skills

Accuracy and attention to detail

Positive and self-confident approach when dealing with our customers.

Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers

Ability to work well under pressure, meet deadlines and where required be able to use own initiative.

PC literate with good administrative skills

Ability to take on increased ownership and responsibility when necessary

demonstrable ability in numeracy skills & written English