Fluent Spanish Speaking Customer Service Advisor
Full job description
AM2PM Recruitment Solutions
Salary: £26,000 per year
Fluent Spanish Speaking Customer Service Advisor – Northwich CW9 – Starting Salary Circa £26,000– Immediate Start – Perm
A fantastic opportunity has arisen to join a leading multi-website online retailer with rapidly growing international operations. With a large market hold, this company supplies products that span across a variety of sectors such as health and beauty, sports nutrition, fashion and handbags, footwear and entertainment to name but a few.
Due to their continued expansion, we are looking for a fluent Spanish speaking Customer Service Advisor to join their team based in Northwich. This is a medium sized, fast paced call centre, which is target focused and committed to providing a high level of customer service. As a Customer Service Advisor you will be taking phone calls, both in English and Spanish and you must be able to accurately understand the customer’s requirements and process information using your own initiative.
As Customer Service Advisor your day to day tasks will include, but are not limited to:-
• Answering inbound calls from customers and clients
• Processing orders on the in-house computer system
• Checking product availability
• Liaising with international customers and clients
• Providing first class service
• Liaising with internal and external departments to ensure the dispatch of products
• You will be liaising with international customers and clients – providing a first class service.
About You
If you are available immediately, have Inbound Call Centre or Inbound Customer Service experience or have worked as a Call Centre Administrator or Telesales Customer Service Executive we want to hear from you!
Naturally you will have good customer service skills, an excellent phone manner and be comfortable using MS Word, Outlook and we will provide you with full training for the internal system.
Essential Skills and Competencies for this Customer Service Advisor:
• Call centre environment experience or worked in a fast paced role like telesales
• Excellent customer service skills
• Attention to detail
• Customer service experience
• Experienced dealing with high volume inbound calls
• Excellent communication skills both Engilsh and Spanish written and verbal
As a Customer Service Advisor, you will have previous experience within a call centre or sales environment. Due to the nature of the company and its customers we are looking for a multilingual advisor who is fluent in Spanish. As such, this is a key requirement of the role.
The hours for this role will primarily be Monday – Friday between 8.00am and 8.00pm, however weekend work may be required. There will be a competitive rate of pay on offer of circa £26,000per year.
For more information about Customer Service Advisor role please click on the apply tab below.
To apply for this job please visit definitejobs.co.uk.