Service Support Administrator

Salary: £26,000 – £29,400 per year

Location: Brighton, East Sussex
Job Type: Full Time, Permanent
Office hours 9-17.30pm (flexibility with operational shift rota cover 7am-17.30pm)
Salary: £26,000 – £29,400 per year
Benefits: Healthcare, pension, local discounts, and 22 days (rising to 25 days) annual leave plus bank holidays

A seamless pre-employment screening process starts from the beginning, and you are vital to this by being first line support for candidates for any queries or challenges they may face when completing their questionnaires. You do this by monitoring our support inbox and taking incoming calls, identifying issues, offering advice, and seeking solutions. Where these challenges are more complex you are pro-active in escalation and provide timelines for resolutions. Being the first point of contact for many Candidates, you will be able to identify trends that emerge to understand particular patterns to improve systems.

Alongside this you will be providing system administration support to Client Relationship Managers and Implementation Coordinators. This involves creating new Candidate forms in the Candidate Portal, adjusting Olive account configurations, and using reports to quality check tasks completed by you and your team-mates. You’ll have a thorough understanding of the system settings and a keen eye for detail.

As part of the implementations team, you will also work together to deliver ad-hoc projects and achieve strategic goals. The requirements for these vary, meaning there is always something new and different to get involved in!

Competencies and Qualifications

• Understands the importance of and implements effective time management
• IT literacy and capacity to learn and work with new systems
• Proactive, decisive, and analytical methods to problem solving
• Independently creates plans and prioritises workload to meet deadlines
• Ability to articulate thoughts to express ideas and processes effectively through written and verbal
• communication.
• Positive and dynamic when working with change in both process and workload

Qualification and Experience Requirements

• 2+ Years’ experience in a similar role
• Beneficial: Background in screening

Key Performance Indicators

• Your understanding of screening, our processes and how you deliver solutions
• How you integrate data protection in your work
• Demonstrate our company values and behaviours
• High level of accuracy when completing system setup and change requests

It’s important to know that although prior experience of employment screening is beneficial it is not required as comprehensive training will be provided.

Why work for Vero?

• It’s our driving ambition to create value in everything we do
• We listen, learn, and make smart decisions
• We attract positive and engaged employees, who embrace our respectful and supportive culture
• And we’re committed to nurturing our talent and seeing our people flourish
• We embrace challenges and actively seek out opportunities to excel.

About us

We’re the largest independent employment screening company in the UK with a significant international service capability. And we’ve worked hard to establish our reputation for excellence in service and technology. Our clients see us as both a critical supplier and a close partner, working collaboratively with their HR teams to onboard their new employees quickly and compliantly. Founded in 2006, we’ve kept pace with sweeping changes in legislation, regulation, and technology during that time. There’s more to employment screening than you might think and there’s plenty of exciting change on the horizon.

The important basics

Vero Screening recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.

A basic criminal record check with DBS will be required for all successful applicants, having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.

You may have experience of the following: Recruitment Administrator, Recruitment Coordinator, Office Coordinator, Office Assistant, Admin Executive, Office Administrator, Employment Services, Recruitment Assistant, Resource Executive, Administrator, Recruitment, Recruitment Executive etc.

Ref: 133 569