After Sales Coordinator

Salary: £30,000 per year

We are currently recruiting for an After Sales Co-ordinator for our client based in Smethwick.

Main Duties & Responsibilities:

• Replying to Customer emails and telephone enquiries.
• Identifying spare parts and providing customers with quotations for our new product line
• Processing customer orders via email, and company website to process in Sage
• Picking and packing of goods.
• Arrange despatches and collections via courier services.
• Manage parts website.
• Dealing with defective spare parts and warranty claims.
• Co-ordinating and communicating with various departments in the business.
• Liaising with customers and Service Agents.
• General administration duties.

The right candidate will have the following experience:

• in an Automotive Parts environment.
• Ability to prioritise own workload
• Experience of using Sage

The right candidate will also have the following qualities:

• Ability to deliver excellent levels of customer service
• Attention to detail
• Highly organised
• Professional telephone manner

Working hours are Monday to Thursday 8am – 5pm and Friday 8am – 12:30pm