French / German / Italian / Spanish Communications Expert

Are you looking for a job where you can use your language skills in a friendly and dynamic environment, and work with the latest cutting edge technology?

Our Client, a market leading Global Communications company, is currently seeking a bilingual Customer Communications Agent join their multilingual customer service team on a full time, permanent basis. The role will involve providing support to business clients ensuring their queries/issues are resolved in a timely and professional manner.

The ideal candidate will be professional, energetic and positive. Responsible for contributing to the delivery and management of audio, web and video conferencing, you will provide outstanding customer service and act as a representative for the company.

Main Responsibilities include:
• Communicating and consulting with customers via various methods (email, phone & social media) to identify their conferencing requirements
• Assisting with the entry of participants to their events
• Completing all relevant support duties and administrative duties in line with the above
• Delivering and maintaining a high level of customer service and in line with Service Level agreements
• Liaising directly with all customers in a consistent pleasant, professional and pro-active manner
• Applying customer issue resolution where necessary
• Ensuring the smooth and seamless running of all events and bookings as a priority
• Developing knowledge of the client database and keeping up to date with client requirements
• Maintaining consistent high levels of quality
• Other ad – hoc duties as required

You must have:
• Fluency in English as well as one or more of the following languages; French, German, Italian or Spanish
• Customer Service experience
• Excellent communication skills
• Organisation skills and the ability to work under pressure
• Competence with Microsoft Office
• A clear, articulate telephone manner
• Proven ability to use your own initiative and work well under pressure
• Strong organisational abilities

This is a full-time, permanent position working Monday to Friday on a slight shift pattern. Please apply directly or feel free to call us for more information.