Customer Service and Complaints Advisor

Woodlands Sheds are looking for an individual to take a responsible role in their customer service department. It is a role based in a vibrant office environment. It is a great opportunity for an experienced customer services operative to join an expanding e-commerce business and help to take the company forward.

As a Customer Service and Complaints Advisor your duties will include:

* Case handling complaints; responding via email in a professional manner.
* Responsible for monitoring the progress of a complaints case and understanding the need to escalate any extreme cases
* Monitoring and recording customer service issues
* General administration duties within the office
* Taking customer orders
* Answering general customer enquiries and sales calls

Room for progression within the role

* Opportunity to develop into the role of supervising additional customer service staff
* Develop skills in dealing with cases that may resort to legal action

An ideal Customer Service and Complaints Advisor will hold the following skills and experiences:

* Educated to a level which provides good written communication skills
* Confident using a computer including Microsoft Office
* Previous experience of dealing with customers over the phone and through email is essential
* Ability to manage own work load is key
* Previous examples of being able to stick to tight deadlines

Your working hours will be Monday to Friday 8-5 pm (Closed bank holidays and Christmas period)

In return you will receive a Salary: £26,000dependent upon experience.