Welsh Speaking Customer Contact Advisor / Admin Istrator

Role: Welsh Speaking Customer Contact Advisor/Administrator

Location: Cardiff

Salary: £26,000per year

Hours: Full-time 3 x shift pattern 24/7

Overall Job Purpose:

This is an exciting opportunity to develop and grow within a well-established Global Healthcare Company.

Responsibilities include delivering exceptional customer care to the patients in order for them to live independently and

safely in their own homes. You must understand the needs of the patient, identify problems and provide solutions that

fit. You will offer support 24 hours a day 7 days a week in an office environment and be responsible for the alarm

monitoring service, well-being calls and the management of appointments of the technical engineers. Manage all

relevant administrative duties on behalf of the company.

Ability to speak fluent Welsh is essential.

Main Activities/Key Accountabilities:

Providing the best possible first impression of the Company and fully resolve customer enquiries at first point of contact.

Acting as the face of the company providing first line response to all telephone and email enquiries,

Raising job requests for engineer maintenance

Acting as a service desk taking IT requests from staff within the company

Ensure compliance with the company Quality Management Systems and show continual improvements

Have an awareness/willingness to learn about the required standards of the National Health Service Litigation Authority (NHSLA) and the Care Quality Commission (CQC)

Demonstrate empathy and resilience

Manage, maintain, update and improve all CRM databases

Support and implement all technical administration duties

Support and drive all marketing activities – including market research (internet, phone and media), data mining and fact finding

Comply with Quality Assurance and Environmental, Health & Safety policies

Essential Requirements:

Excellent customer service skills

Complete flexibility on working pattern to meet the needs of 24/7 operating hours

Good working knowledge of Microsoft Office packages and the ability to use databases

The ability to speak Welsh is essential

Successful applicants will need to undertake a DBS check