Project Support Officer – Housing Options

My client a Local Authority in West London is looking for a Project Support Officer within the Housing Options department to be responsible for the provision of an administrative and project management support service to the Heads of Service in the Housing Options Business Unit.

Job Role:

1. To maintain a high level of understanding of the functions and operational matters of the Department in order to be able to prioritise workload in terms of importance and urgency.

2.To act as the co-ordinator for the regular meetings at the direction of the Head of Service – by agenda planning, taking minutes as required, circulating action sheets and undertaking any follow up action as appropriate ensuring that at all times corporate due processes are followed and advising management team colleagues on these as appropriate.

3. To respond appropriately to all incoming telephone calls; to determine which calls need the personal attention of the Heads of Service, to be proactive in assisting callers, replying to queries and giving advice where appropriate

4. To deal as a matter of priority with correspondence and telephone enquiries involving Councillors, Members of Parliament, Directors and Managers of outside organisations and members of the public; to be responsible for progressing Members’ enquiries in accordance with due processes by gathering information, liaising with officers concerned, coordinating and drafting replies as required.

5. To support detailed project work including engaging with stakeholders, developing project plans and leading on specific deliverables as appropriate.

6. To be responsible for arranging appointments and meetings with staff, officers, and with other organisations as necessary. Ensuring that papers and all supporting material for such meetings are available and circulated. To arrange attendance at functions, seminars and conferences; arrange travel and expenses.

8. To facilitate, co-ordinate and draft responses to Freedom of Information (FOI) requests

Key Skills and Experience required:

1. Effective communication skills in person and in writing with customers, with senior managers and members of the Council and a range of stakeholders on a range of complex and sensitive issues.
2. The ability to work effectively as a member of a team with an understanding of the organisational benefits of team work and to contribute to policy development & partnership arrangements
3. Ability to type accurately. Experience to an advanced level of the full MS Office suite.
4. Ability to undertake a range of administrative duties together with comprehensive experience of maintaining filing and brought forward systems. Ability to devise and maintain effective information and resource systems.
5. Experience of co-ordinating and minuting large multi-disciplinary meetings.
6. Experience of organising and planning work efficiently and in priority order. Experience of progress chasing.
7. Ability to communicate effectively both orally and in writing with experience of drafting letter/memos.

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To apply for this Project Support Officer

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