Parking Services Support Officer

Momentum Recruitment Are currently Recruitin a Parking Services Support Officer on behalf of Weymouth and Portland Borough Council.

JOB PURPOSE:

To deliver the parking service through the administration and counter services integral to providing the service and be part of a team processing penalty charge notices and representations (appeals) made against the issue of Penalty Charge Notices in accordance with relevant legislation relating to traffic and parking.

MAIN DUTIES AND RESPONSIBILITIES:

To gain and maintain a working knowledge of the Council’s controlled parking policies and Traffic Regulation Orders and the current legislation relating to parking enforcement and debt recovery.
Investigating representations and enquiries received from motorists challenging penalty charge notices issued for parking contraventions. Formulating notices of acceptance or rejection. Replying to any subsequent queries received either in writing, by telephone or in person.
To process requests for permits, visitor parking permits, season tickets etc., including any future user-friendly initiatives introduced.
To be responsible for the receipt, processing, banking and reconciliation of PCN and permit payments, including refunds, ensuring compliance with audit requirements.
To raise and monitor invoices and orders for the Service as required.
To assist the Parking Administration Officer with the collation of papers and evidence for cases submitted to the Traffic Penalty Tribunal.
To assist in compiling statistics and other management information as required.
To ensure that the best use is made of both manual and computer systems in use by the team and to identify as required the need for enhancements to existing systems.
To ensure appropriate filing systems are accurately maintained in accordance with the Council’s retention policy and that archive filing is managed so that the maximum
number of current records is readily available and older material is appropriately stored.