Italian Speaking International Account Manager

Italian Speaking International Account Manager – £33k – £35k

This is an opportunity to join a growing company as an international account manager. You will be required to deliver an unrivalled customer service experience to the company’s customers through prompt, effective and professional management of orders and enquiries. Other job responsibilities are to meet sales growth targets by building strong relationships with new and existing customers, identifying and creating new opportunities and understanding the needs of the customers and markets to deliver successful service propositions and ensuring customer loyalty. The successful candidate will need to demonstrate that they have managed accounts in a previous role, have experience in working with sale KPI’s, be comfortable in outbound calling to increase sales and be fluent in English and Italian both verbal and written.

Job Role:

• Developing customer relationships both remotely and locally through regular contact gaining a complete understanding of their business, their customers (where relevant) and their unlicensed requirements.
• Identifying new opportunities through researching new and existing customers and markets and developing and executing an effective sales strategy.
• Effective management of orders, quotes and enquiries ensuring customers are kept updated, delivery of goods is prompt and seamless and new opportunities are followed through to a successful conclusion.
• Contributing to the team performance by personally providing an exceptional level of customer service and achievement of sales and service KPIs.
• Effective management of customer complaints, ensuring the lasting impression is positive and preventative action is proposed.
• High levels of accuracy and data integrity to ensure a right first time’ service is delivered.
• Use a Personal development plan in response to areas highlighted for improvement, measured by increase in overall knowledge and skills across the breadth of the business.
• Peer to peer coaching where necessary and in support of new/less experienced staff, measured by team performance targets.
• Adherence to regulatory, quality and compliance guidelines and appropriate level of SOP competence measured against the company’s quality standards

Preferred previous experience:

• Understanding of healthcare systems, pharmaceutical operations, pharmacy sector, procurement activities and strategies for named patient medicine.
• Ability of delivering required revenue, profit and sales targets.
• Ability to successfully work strategically and tactically across all accounts.
• Proven ability of developing strong partnerships with relevant Health bodies / Pharmacy key stakeholders / KOLs in order to deliver strategic objectives for both parties;
• Proven experience of successful account management in Healthcare / Pharmacy environment.
• Preferably proven experience of selling services within Healthcare / Pharmaceuticals.