Account Coordinator (French Speaking)

FRENCH SELECTION UK
Account Coordinator (French speaking)
Customer Service, Customer care, Quotation, Invoicing, Logistics, Order processing, Shipping, freight forward, technical, Contract administration, manufacturing, Sales Administration, Credit control, account management, Fluent in French, Fluent in English
Location: Southampton Portsmouth area Hampshire
Salary: £30,000pa + benefits
Car owner ideally and based within easy commuting distance of the Dorset, Wiltshire, West Sussex, Southampton, Portsmouth M27 corridor – free car park available – or willing to relocate nearby
Ref: 459CT

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Please visit the French Selection UK website, vacancies section, search: 459CT
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The company:
International company with a worldwide presence

Main duties:
You will be working as part of an international customer service team of 5 to10 staff members, dealing with European countries particularly France in a truly global organisation.

The role:
– To provide international customers with excellent levels of operational customer service, including orders management from initial enquiry to delivery
– To deal with enquiries on the daily basis via email or over the phone
– To process and follow up orders
– To deal with shipment & freight forward procedures
– To work on own initiative and use own judgment to manage customers projects and orders
– To troubleshoot and resolve all customer satisfaction issues
– To liaise with internal departments and technicians
– To identify and transfer sales leads
– To work within the organisation’s quality procedures and systems and develop a good understanding of the company’s solutions, products and services
– To be responsible for Contract administration

The candidate:
– Fluent in English (Written and spoken)
– Fluent in French (Written and spoken)
– Previous experience in Export or Order processing or invoicing – ideally
– Logistic, shipment and freight experience – ideally
– Contract administration experience – ideally
– Experience in a service or manufacturing environment using integrated business systems (SAP etc)
– Previous experience in a similar customer service and orders management role
– Demonstrated success in solving complex customer problems
– Strong ability in effectively communicating at all levels of an organisation
– IT literate

The salary:
£30,000 pa + benefits (private healthcare, pension scheme, 25 days holiday (pro-rated), child care voucher, eye voucher, free parking)

French Selection UK – The leading consultancy specialising in the recruitment of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.