New Accounts Assistant – Chinese Speaking

New Accounts Assistant – Chinese Speaking

My client is a leader in the online trading sector, situated in financial city of London.

Position overview:
To participate in the new account opening facility within the business and to ensure that all accounts are opened in line with legislative requirements and in timely manner.

Main duties
• Open new accounts on a daily basis where new accounts applied for by external clients;
• Open corporate accounts in line with account opening procedure;
• Open IB accounts in line with procedures and deal with any IB queries;
• Liaise with clients to obtain missing or additional documentation and, where necessary, doing so in a second language;
• Ensure full security and ID checks are completed in line with procedure, using Complinet and other ID tools as required;
• Liaise with the other departments regarding any account queries;
• Provide reports as required regarding new account status;
• Update Salesforce and Accounts spread sheet for every account;
• Send out welcoming emails to new account clients;
• Deal with any queries from Sales team relating to new accounts;
• Liaise with Compliance regarding any account queries, ID inconsistencies or any suspected fraudulent activity;
• Be fully aware and up to date with FSA regulations regarding account opening and AML requirements;
• Advise the business of county blacklists for accounts and communicate any extra ID checks required for certain countries;
• Any ad hoc duties as required by the manager and business needs.

Qualifications required
• Educated to degree level

Essential skills
• Mother-tongue Chinese / Mandarin
• Experience of working in a similar environment
• Have excellent data entry skills
• Excellent attention to detail required
• Ability to work under pressure and to set deadlines
• Excellent customer service skills and telephone manner

Desirable Skills
• Have a knowledge of PEP, Sanctions & AML regulations
• Be aware of FSA regulations