Technical Documentation Writer

Salary: £78,000 – £84,000 per year

Technical Documentation Writer required for our client, an award winning payments company.

Our client is looking to globalise its business and is looking to standardise its process and procedures documentation in order to help drive global consistency. This role will help to produce internal documentation for its Global Operations Function and the documentation will be used by local and overseas teams. This role will not only produce the documentation but also support its ongoing maintenance.

The Techncial writer will be responsible for;

* Work with internal teams to obtain an in-depth understanding of the processes and procedures in the Global Operations team

* Produce high-quality online documentation to support the operation of the business

* Write user documentation that enables our customers and partners to understand products and services

* Manage the documentation lifecycle to ensure our documentation is up to date with the latest platform developments

* Work across the organisation with Commercial, Operations and Technical teams to understand the documentation needs of the customers and partners

Skills, Ability and Experience

Must Haves

* Experience in developing content that helps customers and other stakeholders understand complex technical subject matter

* Be able to demonstrate a history of producing excellent process and procedure documentation with a high attention to detail

* Expert knowledge of REST and SOAP APIs and a history of helping developers adopt them

* An understanding of modern development methods and trends

* Good understanding of the processes and tools required to produce high quality technical documentation

* Knowledge of modern technical documentation tools e.g. Madcap, readme.io etc.

* Ability to provide very clear information where the audience may not use English as their first language

* Experience using graphic design tools such as Visio to create business process flowcharts and system diagrams.

Nice to haves

* Knowledge of the Fintech space and trends in the wider financial services industry. Aware of different fintech providers and what services they offer

* Knowledge of card processing, the lifecycle and players involved in card creation and transaction processing

This a permanent role with a mix of office and home-working

Technical writer