It Support French & English

Are you looking to begin a new career? Do you have a passion for Customer Service and IT savvy in Windows and Mac systems? This is an exciting new opportunity for someone who has software experience and able to perform 1st line support and bilingual in French If so join Foundever to work with our client, Claris, a leading computer software development company.  You will join the Customer Success team as a Customer Success Expert.

This role would suit anyone who is tech savvy and has strong experience within customer service. We are interested in hearing from anyone with technical support experience and and fluent in both languages.

As a Customer Success Expert, you will be pivotal in delivering an awesome product and service experience for our customers using our online suite of products for our customers and the business.

Key Details!

• This is a French and English speaking role – Must be fluent in French and English (written and spoken)
• Salary: £23,439.00 per year – Monthly paid
• Schedule: 37.5 per week – Monday – Friday 08.00 – 16.30
• Contract length: 37.5 hrs p/w – Permanent
• Training: Training onsite – 13 days, Monday to Friday 9am-5.30pm
• Production: Working from home after training. Equipment iMac provided
• Expected start date: ASAP

Experience required:

• Be fluent in French and English (written and spoken)
• In-depth knowledge of Macintosh, Linux and Windows operating systems.
• Be able to translate “techno-speak” into layman’s terms.
• Proven technical support skills.
• Good organization and administrative skills.
• Technical and Support experience is essential
• Ideally you will have 3 years’ experience in supporting customers

The Perks

• Free onsite parking
• 5 minute walk from Kingston station & bus stop
• Family friendly hours | Monday to Friday 8am to 4pm
• We aren’t Customer Facing so it’s an Individual Casual dress code
• Monthly engagement events and competitions!
• Genuine career opportunity to move through the business in the UK or abroad!
• Pension Scheme
• Perks at Work!

Why work for Foundever Kingston?

Our office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes.

We are a multilingual hub who specialise in languages. Each person in our organization brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.

What are you waiting for? Start your Foundever journey and click apply!

Learn, Lead & Grow at Foundever Group

Data Notice

Foundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.