Resident Liaison Officer

Salary: £26,000 – £30,000 per year

Resident Liaison Officer

V-Recruit are currently working on behalf of a leading construction and insulation installation company, to recruit a Resident Liaison Officer to work on a permanent, full-time basis around the Barnsley area. 

Our client complete external wall insulations and major refurbishment works on tenanted and void properties. We are looking for an experience Tenant Liaison/Resident Liaison Officer to coordinate the on-site liaison function before, during and after major refurbishment works programmes, ensuring full customer satisfaction.

Duties to include:

• Produce and oversee the production of appropriate communication material in relation to the planned refurbishment works
• Visit tenants directly to explain the nature and scope of the work involved, and to conduct a ‘site introduction’ ascertaining their individual requirements
• Oversee and administrate the tenant complaints procedure, including ensuring that complaints are speedily resolved, including identification of trends, monitoring of incidence levels and overseeing the corrective action to prevent future reoccurrence as per company procedures. You will also advise residents of the outcomes.
• Where appropriate, consult with residents and tenants groups and arrange meetings to communicate programme reviews, receive tenants feedback and discuss any other agenda items
• Ensure residents receive agreed written and verbal notifications of the commencement of works, advise and guide residents while the work Is ongoing, and carry out follow up resident courtesy visits.
• Ensure both the resident and their home are treated with respect and consistency with company Code of Conduct
• Identify special needs or circumstances of individual residents and ensure our service is tailored accordingly, including informing site teams of any special needs for tenants 

Job Specifics

This is a permanent, full-time role

Salary is £26,000 – £30,000per year, depending on experience

Candidate requirements

The ideal background will be an experienced Resident/Tenant Liaison Officer, ideally with a background in Social Housing tenancy or have worked within a housing department for a Local Authority, and ideally in the External Wall Insulation of Decent Homes/Cladding/Facades.

Due to the nature of the role, Full UK Driving Licence is essential

CSCS card is desirable

This role requires excellent communication skills, attention to detail and the ability to multi-task and work under pressure. We are looking someone who is compassionate, has a friendly nature and who has experience in dealing with residents and tenants on a day-to-day basis. The ability to Self-motivate is essential for this role.

To Apply

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