Customer Online Advisor
Full job description
Elton Recruitment
Salary: £26,000 per year
We are recruiting on behalf of our client for a Customer Online Advisor who will be working as part of a team supporting our client’s sites throughout the UK. The ideal candidate will provide excellent customer service for all current and future customers, whether this be on the telephone, email, or live chat, and provide a high level of day-to-day customer service for general enquires. This role is based at our client’s central London offices, shift pattern between 8am-8pm.
Key Role Responsibilities:
* Perform daily activities on StarRez for tenancy management of current and prospective
* customers (e.g. processing of contract changes, cancellations, raising of refunds)
* Manage enquiries through the CRM system, responding in line with internal SLAs
* Follow up on any sales leads to convert into confirmed bookings
* Work as part of a team to deliver and support an exceptional booking process for customers
* Support all aspects of customer service, including responding to all enquiries in a comprehensive manner by anticipating and exceeding customer expectations
* Respond positively to all customer queries
* Handle complaints in a professional and polite manner and identify and undertake appropriate action in line with the complaint’s procedure
* Be confident in managing a central busy email Hello inbox by prioritising urgent enquiries and supporting the team to ensure customers are answered quickly
Experience & Skills:
* Excellent customer service skills and significant experience in a customer service delivery role
* Strong relationship building and influencing skills
* Culturally aware with the ability to adapt style and communications to suit the audience Friendly and approachable
* Proactive with a can-do attitude
* Good team player
* Ability to act autonomously, taking decisions and/or action when required
* Excellent verbal and written communication skills
* Excellent organisation skills with the ability to multitask and prioritise
* Numerical skills necessary to complete the above activities
* Able to learn new systems, policies and procedures
This is an amazing opportunity, with a competitive salary and excellent benefits package. If you are interested in this role, apply today by clicking on the link.
*Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application*
To apply for this job please visit definitejobs.co.uk.