Business Support Team Coordinator

This is an active and visible role requiring excellent team leader skills as well as the ability to build strong customer relationships.
The job holder is expected to positively contribute to the performance, growth and profitability of the business acting as a champion for customer care at all times.

Person specification

. Communications – Persuasive and clear communicator, adapting style to suit forum and audience Team work – Actively builds and develops professional relations within the team and colleagues. People Development – Enables and encourages self and others to reach their full potential. Leadership – Provides clear and concise direction. Business Development – Maximises opportunities for improvement. Customer Care – Ensuring customer satisfaction. Have an analytical approach to business performance and the ability to identify improvements and propose worthwhile change Key Leadership Behaviours Leader of Management Person Specification (to be used for recruitment and development planning discussions). Manage a team of administrators to ensure business needs are met in a timely fashion.
. Develop maximum profitable growth of the business through understanding customer/client needs, maximizing the services delivered and championing excellent customer care.
. Duty to lead the team within the framework of business guidelines and policies, ensuring performance, development and absence is managed.
. Ensure a Continuous Improvement Process is an integral part of the teams’ ethos and service delivery increasingly adding value to the business.
. Support and lead the introduction of operational best practice into the business.
. Ensure change management is identified, followed and implemented when required.
. Prepare, manage and report on BST budget(s).
. Identify and develop commercial opportunities.
. As a Manager the job holder will be responsible for displaying positive culture ensuring all activities are undertaken in full cognisance with the Company’s commitment to Health, Safety and the Environment.

Skills, Knowledge & Expertis
Knowledge and Qualifications.
Management Qualification Level 5 CMI, similar or above. Engineering knowledge, exposure within Gas and Oil industry. Confident in Microsoft Office software packages Essential Skills. Demonstrable previous experience in managing/supervising the work of others with at least 5 years’ experience.