Planning & Workflow Manager

Salary: £54,000 – £66,000 per year

Planninh and Workflow Manager

• Feltham, Middlesex
• 45,000 – 55,000 depending on experience 

The Planning & Workflow Manager oversees the planning and scheduling function across our client’s residential services operation, including responsive repairs, planned and voids works.

KEY DUTIES

To ensure refurbishment works are arranged and delivered in accordance with agreed procedures, contract terms, timescales, costs and meeting all safety standards.

• To ensure the team responds effectively and appropriately to all urgent and emergency situations.

• To monitor and scrutinise the performance of operational service delivery to ensure that it meets contract requirements and agreed objectives / targets

• To manage the quality of works delivered through establishing standards, culture and quality assurance mechanisms.

• To respond effectively to any service failures and to address enquiries and complaints. Create, lead and embed ‘lessons learned’ culture to service improvement.

• To manage and monitor expenditure to ensure best value refurbishments are being ordered and arranged.

• To support and assist the Head of Residential Services in controlling the departmental budget.

• To prepare regular reports on performance and finance and to present these to stakeholders and your team.

• To participate in client/contractor meetings as required, representing the organisation’s best interests.

• To ensure safeguarding, health & safety and customer service standards are appropriately dealt with by the team.

• To deal effectively with disputes, contractual claims, etc. as may arise from time to time, in a professional and collaborative manner.

• Undertake comprehensive monitoring of communal and block repair works, ensuring accurate recording of works detail are recorded and uploaded onto databases.

• To review requirements and deploy staff resources accordingly. • Engage project managers, supervisors and surveyors in discussions to respond to daily challenges that may compromise work delivery timescales, offering solutions to mitigate delivery issues.

• Act as the lead interface between the housing management team and responsive repair teams so decisions on scheduling and costs are dealt with efficiently.

If interested in this opportunity please contact our Wallington office.