1st Line Support Engineer

Salary: £26,000 – £26,400 per year

Are you looking to embark upon a rewarding career in IT Support and want to join an established business, with excellent training and long-term career opportunities?

My client is a very reputable telephony and IT provider, established for over 10 years, looking after businesses across the UK. Their IT department is the fastest growing part of the business and as such has huge potential. 

The opportunity has arisen for an 1st Line Technician to join their team and make a big impact, providing 1st to 2nd Line support initially, developing over time to a provide 3rd Line support also.

Key Responsibilities

• The role includes a mixture of 1st & 2nd line support
• Providing end-user desktop support.
• Supporting and maintaining Office 365 solutions.
• Escalate IT issues within the team where necessary.
• Setting up and configuring new laptops and desktops.
• Installing authorised software to laptops and desktops.
• Troubleshoot desktop and system problems, diagnose and solve hardware/software issues.
• Provide professional and friendly support to varied clients
• Provide solution(s)/work around(s) to incidents and problems.
• Establishing a good working relationship with our clients and colleagues.
• Keep up to date with advancements in technology.
• Updating documentation software.

Requirements of the IT Support Technician:

• Experience working for an MSP / IT Support company preferred, but not essential.
• A minimum of 6 months experience on an IT support desk or closely related IT position.
• Experience with Windows Server environment 
• Experience with user administration within Active Directory
• A strong understanding of Microsoft products, including Windows 7, 8 & 10, MS Office products including Office 365, Windows Server 2012 / 2016 and Active Directory.
• A strong understanding of Office 365 administration is essential to the role.
• Good communication skills and relationship building.
• Self-motivating with an appetite to learn new things.
• Good team Spirit, great communicator. Logical thinker and problem solver.
• Mobile phone support experience beneficial, but not essential

The Package

• Generous salary circa £26,000 – £26,400depending on experience level
• Working hours are Monday – Friday, 9am – 5pm
• Investment in training and development
• Chance to work with a talented team, in a reputable business, with huge growth potential
• Holiday – 20 days holiday per annum + bank holidays
• Pension
• Career progression opportunities as the business grows
• Free parking on site

To apply, please submit your CV via this website or contact Emma Easton at Strand Recruitment