Prepayments Customer Service Advisors – Bolton (Temp to Perm)

A new and exciting opportunity has arisen for Customer Service Advisors in Bolton!

Due to continued growth, our client a leading energy provider are looking for a number of Customer Service Advisors to join their new and expanding Customer Service team in Bolton. You’ll initially work for Manpower on a temporary basis but there’s opportunity to become a permanent employee.

*£26,000 progressing to £26,000 per year (£14,273 – £19,528 pro rata on hours worked) + qualification for annual bonus scheme
*Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays)
*There are good transport links and local free parking, an on-site canteen serving hot and cold food and free drinks vending machines
You’ll need to be flexible to work between 8am to 8pm Monday – Friday and 8am to 6pm on Saturdays. Working hours require a degree of flexibility as these will be dictated by real business needs

As a Customer Service Advisor you will be responsible for speaking with customers that currently get their supply through a Pre-Payment meter comfortably assisting them with any issues relating to their account. This will involve reissuing Pre-Payment keys and providing assistance on how to use the meter. The role is extremely rewarding and satisfaction can be taken from regaining trust by being fair and impartial.

Ideally you’ll have some previous experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment is advantageous.