Control Room Operative / Scheduler (Manned Security)

Salary: £26,000 per year

My client who have been operating since 2015 is a growing provider of manned security services. Their core services include, Key Holding, Alarm Response, Lock and Unlocks, Mobile Patrols, Vacant Property Inspections, Manned Guarding, Site Security, Retail security, Concierge Security, Door Supervision and Event Security for a diverse client base that includes; Councils, Care Homes, Schools, Academies, Universities, Gatehouses, Checkpoints, Zoos, Commercial and Residential companies. I am currently looking for Control Room Operative/Schedulers to work at the company’s Birmingham HQ. The Control Centre is the central communications hub of the Company and is responsible for coordinating several functions from our Head Office based in Tyseley (e.g. this is a communications hub not a CCTV control room. It is a fast-paced environment, providing reactive response to a number of clients throughout the Midlands. The key purpose of the role is to oversee operational matters from the control room. Duties will include covering blow outs, admin, guard welfare calls, scheduling etc. Working flexibility is a key attribute for this role with the shift likely to be 4 nights on 4 nights off working 1900 to 0700.

Duties include but are not limited to:

* Maintaining the rostering system, ensuring that staff members are logging on for shifts and completing welfare calls as necessary.

* Responding to ad hoc requests, forwarding to appropriate managers and liaising with service partners as required.

* Responding to staff and management queries in a timely manner.

* Providing advice and logging of incidents that have been escalated to the Control Centre.

* Completing appropriate paperwork whilst escalating issues where appropriate.

* Responding to alarm call outs through liaising with appropriate personnel and arranging site attendance.

* Taking the lead whilst dealing with high pressure situations, occasionally requiring communication with the emergency services.

* To be able to escalate concerns to line manager or on-call lead

* Ability to demonstrate a proactive approach to problem solving with a reliable, positive and professional attitude.

* Element of compiling reports and statistical data.

* Providing emergency cover on site as and when required.

* Liaise with sub-contractors and suppliers.

* Out of hours resourcing of staff to cover absences on site.

Relevant Skills and Experience:

* Candidates must already possess a valid SIA license

* Must hold a full clean UK/EU driver’s license and be a competent driver, with proven ability of motorway driving in the UK.

* Must have excellent interpersonal communication skills with good organisation and leadership qualities.

* Must be computer literate in Microsoft Office and bespoke systems.

* Should be able to prioritise and organise own workload and work within time constraints with accurate detail.

* Must have excellent personal presentation.

* Experience of Timegate would be hugely beneficial

Hourly Salary: of £26,000, benefits include free onsite parking, enhanced holiday allowance, Death in Service insurance, enhanced employer pension contribution and access to a workplace health and wellbeing service.

All vacancies advertised are based in the UK. It is unlawful to employ a person who does not have permission to live and work in the UK and we will therefore only consider applications from candidates who are eligible to work in the EU. We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as a specialist Employment Agency for the wider security industry introducing work-seekers to client employers for direct employment by those employers.