2nd Line Support Technician – Windows Server

2nd Line Support Technician – Windows Server
London, W11
£36,000 (salary reviewed after six months) Plus Discretionary Bonus Scheme, Sponsorship for Professional Qualifications, (for future consideration) Company Pension Scheme, Free Use of Corporate Health Club Membership

Are you a dedicated and proactive IT support professional? Looking to enhance your Microsoft Windows and Office skills with a leading company offering a full range of IT and telecoms support services? If so, read on.

As an established one-stop-shop for voice & data consultancy and management services, our client helps businesses to reduce the amount of time and money spent dealing with telecoms and IT. They are now seeking a 2nd Line Support Technician to join their team.

As a 2nd Line Support Technician, you will be responsible for providing technical support to customers both onsite and via telephone and email.

Liaising with customers, you’ll research and seek solutions to technical problems and accurately document your findings. You’ll manage various services via online portals and control manners, as well as manage suppliers and purchases.

Additionally, you’ll continually seek to improve processes and internal procedures within the company and keep work timesheets fully updated with task details.

As part of your role, you will be required to undertake occasional travel to customer sites across London.

To be considered for this pivotal role, you must have:

– Experience of Windows Servers 2003 through to 2012, including Active Directory, domains, DNS and DHCP
– Exposure to desktop support, including MS Windows and Office software
– Experience of configuring Cisco, ZyXEL and other firewalls and routers
– A track record of administering and managing various online accounts and control panels, including hosted Exchange accounts and webhosting
– Exposure to various mobile devices, including Android and IOS
– Knowledge of Mac OS and exposure to Apple products
– A good understanding of remote connectivity solutions such as VPN and RDP
– Various network planning, implementation and troubleshooting skills relating to typical office network set-ups, including routers and firewalls

As a 2nd Line Support Technician, you must be enthusiastic and highly organised with strong multi-tasking abilities and excellent timekeeping. You must be able to translate technical information to non-technical people and possess a superb customer focus.

Exposure to VMWare would be beneficial to your application.

To apply for the role of 2nd Line Support Technician (Windows Server), please apply via the button shown.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.

Additional Keywords: 2nd Line Support Technician, IT Support Technician, Windows Server, IT Support, Network Support Engineer, Network Support Technician, Microsoft Support Technician, IT Support Analyst, Server Support Analyst, Windows Support Analyst.

Working hours: Monday – Friday, 9 – 6
Notice period: 1 month
Any known health and safety risks on the premises: No