After Sales Administrator

Salary: £27,000 per year

After Sales Administrator

Our client is a leading business, dedicated in creating solutions for their customers. They pride themselves on the level of customer service they offer to both new and existing customers. This role plays a key part to their business and is instrumental to their continued success. You will be responsible for answering high volumes of telephone call and responding to emails, so a professional telephone and written manner is essential for this role.

Start: ASAP

Location: Outskirts of Soham, Cambridgeshire

Salary: £27,000 per annum

Hours: Monday – Friday 8:30am – 5pm (37.5 hours per week)

Duration: 12 – Month FTC

Benefits: Private medical insurance, life assurance, 25 days holiday (+ 8 bank holidays), sick pay

free car parking, free onsite gym, mental health first aid team and wellbeing activities.

Note: Due to the location of the client you will need to be able to drive and have your own transport.

Duties will include:

• Providing efficient and effective telephone support to customers
• Responding to client emails in a professional manner
• Building positive relationships with clients
• Troubleshooting to establish equipment issues
• Logging calls and scheduling visits
• Escalating issues further where and as required
• Liaising with engineers
• Scheduling engineer visits to site
• Chase and investigate issues regarding job completion
• Liaise with customers regarding any delays in the processing or scheduling of calls
• Updating inhouse systems with customer information and the progress of the inquiry

Skills and Experience Required:

• Previous telephone customer service experience
• Ability to work in a busy call centre environment
• Organisational skills
• Competent using MS Word, Excel, and Outlook
• Strong communication skills, both verbal and written

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Contract vacancy.