Dutch-Speaking Outbound Sales Consultant

Acorn currently have a fantastic position for a driven Sales Consultant to work for our client based in Cardiff City Centre, for their Dutch team.

The salary for this position is £26,000 per year plus very attractive OTE and competitive commission structure.

Main duties of the role:

To follow up cold prospect mailings to recruit new customers, by selling the benefits of various “Introductory Offers” over the telephone in an automated environment. Responsible for the attainment of sales goals, (orders and revenue), as established by the Team Manager.

Essential duties and responsibilities:

1. Initiate outgoing telemarketing calls to potential customers who have received a mailing. Effectively understand customer needs through open probing questions with a view to maximising and closing the sale.

2. Accurately key in orders, make changes, and obtain imprint information, logo, etc. during the sales call and ensure that orders are confirmed by following the order acknowledgement process.

3. Follow call guides determined by sales management focusing on both features and benefits as appropriate.

4. Update Sales and Marketing database and Telemar system as directed.

5. Meet or exceed department standards in Key Performance Indicators (KPIs) e.g. sales per hour, DMCs per hour, sales conversion rates, average order size etc. Will maintain a high call rate, typically 200 per day, as determined by dialler system.

6. Works with their manager to discuss accounts and overall work performance; is actively involved with their manager to enhance their performance and skills.

Competencies

* Promotes a positive and professional corporate image on the telephone and in the office.

* Self-motivated and driven with a strong desire to increase personal earnings.

* Shows resilience and tolerance to stress.

Education requirements

* Educated to GCSE standard (A – C grades).

Experience

Essential:

* Must enjoy working on the telephone all day, every day and must want to sell on the telephone.

* Able to maintain high work rate to achieve targets.

* Must be an effective listener, to repeat accurately discussions with customers and to summarise.

* Must be able to work under pressure and handle rejection.

* Must be able to understand written and oral communication and handle detail.

* Strong written and verbal English language skills.

Desirable:

* Telephone, retail or customer service sales experience.

* Experience in a targeted environment.

* AS400 experience.

Physical demands

* Must have good hearing.

Special job requirements

* Position requires some flexibility over working hours in response to the needs of the business.

* Holiday restrictions apply in accordance with published blackout period dates.