1st / 2nd Line Service Desk Support / Website

1st / 2nd Line Service Desk Support with experience of service desk, website support and service management ticketing systems is required by a major ecommerce based client. If you have experience of monitoring websites or online applications in a service desk environment then this would be ideal. Any understanding of ITIL or Agile would be a bonus as would incident and problem management. So ideally you should have experience of at least 2 of the following:

*Working in a Service Desk environment
*Service Desk Ticketing Systems and service management tools
*Supporting online applications and ecommerce websites
*Problem & Incident Management

This is a fantastic service desk support role in centre of Manchester for one of the UK’s largest companies. You will be part of the service desk team in which you will support live online web applications and be the first point of contact to escalate calls to the different departments where appropriate. This will include using monitoring tools, help adhere to service level agreements and uses a range of monitoring & ticketing tools. This will include escalating tickets; provide both desktop support and end user support which can be done both remotely or onsite. The role is varied, diverse, fast paced and you will have a huge scope for career progression

My client is looking to pay a starting salary of between 17- 21K + Excellent Benefits. To apply please press the button or send me a copy of your CV to

Keywords: 1st / 2nd Line Service Desk Support / Website Support / ITIL / Ecommerce / Manchester – 21K
Circle Recruitment is acting as an Employment Agency in relation to this vacancy.