Sales Support Administrator

Overview

The Sales Support Administrator position is to provide administrative support for our sales teams and customers in a timely and accurate manner.

Reporting to the Customer Support Manager, this is a customer facing role where you will build a strong rapport with the customer to subsequently be able to understand the customers’ needs and give excellent service.

You will need strong organisational and communication skills to liaise with the sales teams and other internal departments to ensure that customer queries are resolved effectively.

Key Duties:

· New business development of new and lapsed customers

· Taking inbound calls and emails from existing and ad-hoc customers requiring quotations and products

· Processing detailed quotations in line with demand

· Up-selling and suggestive selling of other product lines with all clients

· Responsible for processing all orders on to our Sage 200 accounting system and other internal CRM systems

· Liaising with both customers and our installation partners to book installs and service calls where applicable, providing feedback for external and internal parties

· Dealing with delivery & returns queries

· Responsible for the commissioning of telematics installations which, from time to time, will be outside of normal office hours

· Up keep of all customer supply documentation/specifications

· Ensure internal SLA’s are being met and liaise with departments to ensure customer satisfaction

· Keeping accurate records of Sales Support activities is paramount, ensuring the weekly KPI’s are up to date

Key Requirements and Personal Attributes

· Good customer care skills

· Good written and verbal English

· Accuracy and attention to detail

· Good organisational skills

· Good computer and keyboard skills

· An ability to work under pressure and to deadlines

· An ability to work independently and as a team

· Good administrative skills

· Quick to learn

· Proactivity and initiative

This is a full time role working 40 hours per week from 8:30 to 17:00. From time to time, you will be required to work additional hours in line with the needs of the business for the commissioning out of hours installs and service calls