Commercial Customer Service Coordinator

OVERALL PURPOSE:

The successful candidate must have previous gas experience, or experience of working within the planned maintenance industry, good knowledge of windows software, especially outlook, a positive attitude to work, be highly self-motivated, and have excellent communication skills with the ability to communicate with people on all levels.

We offer benefits including pensions, discounted corporate gym memberships with various different gyms, mobile phone and tariff discounts, childcare vouchers, free parking and MANY MORE!

JOB RESPONSIBILITY:

• To liaise with staff at all levels.
• Confirm and send engineer diaries to ensure that the correct work has been allocated.
• First point of contact with our Clients.
• Run daily reports to follow up on open jobs.
• Book and liaise with customers to ensure that their parts are fitted.
• Ensure that Commercial Services are carried out in a timely manner.
• Ensure that Commercial LGSR’s are completed and sent in a timely manner.
• Book Supervisors to deal with escalated repairs.
• Preparation and logging of paperwork for invoicing.
• Follow up on reports for requests for new boiler installations with the gas consultant.
• Raise, liaise and manage paperwork for estimates for remedial works.
• Liaise with our Client for approval of remedial works and to ensure that any chargeable works are noted and paperwork prepared.
• Ensure that diaries are blocked out for engineers leave or absence, and to ensure that any work is rearranged in a timely manner.
• Have high attention to detail with regards to administration and documentation for our private clients.

KEY ATTRIBUTES:

• Excellent written and verbal communication.
• Positive attitude to work.
• Ability to handle work load in a pressurised environment.
• Presentable in appearance.
• Highly self-motivated and enthusiastic.
• Excellent customer services and communication skills.
• Previous or relevant experience needed.

BSW are an Equal Opportunities employer