Customer Service Advisor

Salary: £27,600 – £30,000 per year

Pyramid8 have a fantastic opportunity for a Customer Service advisor to join their growing client in Normanton.

This is very much a phone based customer service role and will be managing key accounts and liaising with not only clients but working very closely with the internal staff such as the Sales department.

£23k rising to £25k after 6 month probation

Hours between 8am and 6pm Monday to Friday – 42.5 hour week

Not only is this role working within a growing team but also a fantastic Company and environment with great facilities.

The role:

* Report any opportunities and threats to the Head of Customer Service, escalating concerns and suggestions for improvement

* Deal with customer enquiries, spending time and care on every please apply going revenue is generated and potential is maximised

* Issue and follow up quotations in a timely manner

* Work conscientiously to gain a full understanding and knowledge of your customer base

* Manage and update the CRM system accurately and effectively

* Maximise all opportunities for growth and additional revenue

* Ensure that you seek to surpass customer expectations in everything you do

* Maintain regular contact with existing customers, ensuring all call data, outcomes and actions are logged

* Ensure all actions are commercially viable, demonstrating commercial awareness in all price negotiations

* Ensure that customer issues are kept to a minimum, and where they do occur that they are resolved quickly with a positive outcome

* Proactively seek new ways of ensuring the highest levels of customer service

* Build rapport and good relationships with customers, ensuring specific requirements are met

To apply for this role:

* Proven track record of working in a Customer service role

* Experience in dealing with customers over the phone and via email

* Be a natural relationship builder

* Provide excellent customer service and be able to think outside the box