Data Centre / Noc Analyst * 3

The DC NOC Analyst is responsible for the monitoring and operation of the storage, virtual data centre infrastructures, infrastructure and application servers that are hosted within the Data Centres within the remit of the Global Hosting team.

Operating within the client Service management framework this team is responsible for the proactive day to day management of the data centre services and first level triage of all hosting related incidents.

It is expected that the successful candidates will demonstrate a passion for infrastructure technologies and have a strong awareness of two or more system hardware / software products which are used by the organisation:

Linux (RHEL), AD, Windows, Citrix, Netapp, Cisco, Dell

Duties & Responsibilities:

* Carries out agreed operational procedures of a routine nature. Contributes to maintenance, installation and problem resolution.
* Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.
* Operates and manage storage (Netapp) and Virtual (vmware) infrastructure to underpin delivery of the hosted services
* Monitor the estate and ensure proactive measures are taken to ensure high availability of services
* Carry out incident management using the Service Now tool
* Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Documents results in accordance with agreed procedures. Assists with the evaluation of change requests. Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
* Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
* Carries out agreed operational procedures, including network configuration, installation and maintenance. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
* Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.
* Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure. Identifies operational problems and contributes to their resolution. Uses standard management and reporting tools to collect and report on storage utilisation, performance and backup statistics.

IT is desirable, although not essential that you will hold an ITIL ® Foundation certificate in IT Service Management.