3rd Line Support

Salary: £30,000 – £39,600 per year

rd Line Support Southampton £30,000 – £39,600 pa

Our client based in Southampton is seeking a 3rd line support person to join there expanding team

Duties

Ownership and accountability for technical and support tasks assigned to you as an individual from initial request through to conclusion, providing technical analysis and investigation
Gathering information and diagnostics on logged issues
Understand and analyse system errors
Fixing issues after investigation
Work closely with 3rd party partners to ensure the correct technical specialists are coordinated efficiently in response to incidents and service requests
Work within the IT team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs
Develop and maintain documentation
Assist and coach L1 and L2 Support Consultants
Look for improvements within internal systems and processes

The ideal candidate will have

Experience in offering first class customer service ensuring clients support needs are met
A minimum of 5 years’ Microsoft Dynamics NAV / Business Central knowledge in a support capacity
In-depth and detailed Finance knowledge
A good understanding of business processes
Understanding of cloud infrastructure
Knowledge of SQL
Knowledge of PowerShell
Active Directory user and computer administration

Salary £30,000 – £39,600pa