Accommodation Assistant (Student Accommodation)

Accommodation Assistant (Student Accommodation) 

iQ student accommodation was established in 2007 and has grown into a multi-awarding award winning top 10 provider of student accommodation in the UK. The portfolio has grown to 5,354 beds at 14 operating student accommodation schemes nationwide. Each site is managed by an accommodation team with support from a central team based in central, London.

Position: Accommodation Assistant
Location: Edinburgh, Lothian
Salary: £26,000 per yearplus bonus

ROLE: 
The Receptionist / Front of house role will provide the first point of contact for all students, visitors and contractors either in person at reception, by telephone. To provide general administrative support to the Assistant Manager and Accommodation Manager, in the following areas marketing, building management, customer relations and development of student social activities.

RESPONSIBILITIES: 
a) Meet and greet, students, contractors and all site visitors at reception. Ensure all reception duties are delivered efficiently and effectively.
b) Respond positively to customer enquiries and complaints and take appropriate action in line with the complaints procedure. 
c) Assist the Accommodation Manager to ensure the site meets all the necessary Health and Safety requirement.
d) Raise appropriate repairs and defect orders through StarRez (database).
e) Undertake marketing activities such as attending open days and leafleting to promote accommodation, responding to enquires and showing prospective students around the accommodation.
f) Ensure enquiry database is fully updated on a daily basis with all relevant fields completed.
g) Conduct annual in-depth competitor research as part of annual competitor analysis to maintain a thorough understanding of the local market. 
h) Implement a social student diary with regular events providing both information/support and social activities. Actively contribute to social media content on Facebook, Blogs, Twitter promoting the accommodation, local attractions and interesting relevant information.
i) Chase outstanding rent arrears following rent collection procedures in meeting site targets. Enforce and manage the recharge policy throughout the year.
j) Fully utilise the use of StarRez (database) to manage operations and communication with students. Maintain high levels of accuracy in postings, data entry and recording of notes. 
k) Develop and maintain resource of information appropriate for the student population e.g. travel, entertainment, health, counselling and welfare, and other local key services. 

ESSENTIAL SKILLS / EXPERIENCE: 
a) Experience of working within a busy customer focussed or service environment.
b) Proficient in use of Microsoft Office applications, social networking and general use of IT.
c) Ability to work with minimum supervision and exercise initiative.
d) Ability to remain professional whilst working & liaising with a wide range of people, departments and organisations.
e) Good verbal & written communication skills.
f) To be available for duties for occasional evenings, weekends especially during August and September.

DESIRABLE SKILLS / EXPERIENCE:
a) Experience of working within the student accommodation environment.
b) Understanding of building maintenance and repairs; experience of using databases.
c) Experience of marketing and sales environment; experience of rent collection and debt recovery.
d) Knowledge of Health & Safety.
e) Educated to degree level or equivalent.

You may have experience of the following: Accommodation Assistant, Receptionist, Student Accommodation, Facilities Assistant, Front of House, Reception, Concierge, Hospitality, Accommodation, Facilities Administrator etc. 

This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.