Food and Beverage Supervisor

Salary: £30,000 per year

Job:

Food and Beverage Supervisor
K.B.C. Associates Limited
UK – London – London

Details

Job Description:

JOB DESCRIPTION

JOB TITLE: Food and Beverage Supervisor
AREA/DEPARTMENT: Food and Beverage / Restaurant
REPORTS TO: Restaurant Manager/ Asst. Food and Beverage Manager / Food and Beverage Manager/ Director of Food and Beverage

POSITIONS SUPERVISED: F&B Hostess / Sommelier / F&B Cashier/ F&B Attendant / Room Service Order Taker / Bar Attendant

JOB SCOPE: Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Hotels Group and the brand ethos.
KEY RELATIONSHIPS:
Key Responsibilities
In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

Supervise cash handling and banking procedures
Prepare daily banking and cash flow reports
Establish and instruct staff in cash security procedures
Deal with irregular payments
Supervise the maintenance of service equipment
Monitor standards of guest facilities and services
Control stock and monitor security procedures
Assist with menu and wine list creation
Supervise functions
Supervise outlet service
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a ¡¥service¡¦ attitude
Taking appropriate action to resolve guest complaints

Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
Familiarise yourself with emergency and evacuation procedures

Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

Supervising People
Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:
Participate in staff recruitment