Customer Service Administrator

Salary: £26,400 – £27,000 per year

Customer Service Administrator – Customer Coordinator – Macclesfield

Fab role supporting the Customer Experience Manager with all day to day and customer support responsibilities! START ASAP

£23,000 – £26,000 plus benefits – really good local opportunity – Small team – Good energy – Down to earth – Great attitude! 

We are recruiting for an experienced administrator who can support the client services manager and work closely with the existing team to deliver essential account administration. We require a well organised individual who can help support the installation process to ensure our clients receive the highest level of customer service. You will manage communications between deliveries, engineers and onsite installations teams to support the completion of the project.

The suitable candidate will be highly organised, methodical, detail orientated with ability to work at pace and pick things up very quickly. This role is very reactive and will change on a daily basis, you must be able to roll with the punches and adapt to changes.  Right time right place growth opportunity! 

Responsibilities

• Take phone calls from our manufacturers, engineers and deliveries to ensure that goods are received and despatched on time from our suppliers.
• Liaise with our clients to arrange and confirm delivery dates, deal with changes and queries to dates, communicate changes with relevant members of staff and ensure accurate information is relayed and recorded.
• Ensure that the installation process is smooth, works ahead of schedule on delivery and on site once the machines are installed.
• Act as a go between and liaise confidently with all parties.

What we’re looking for in you:

• Extremely strong attention to detail and accuracy
• Ability to pick up information quickly
• Strong personality able to push back and organise
• Good working knowledge/experience of excel spreadsheets
• A self-starter, with exceptional organisational skills with the ability to prioritise and multitask, especially when dealing with competing priorities
• Excellent communication skills, with the ability to liaise with senior members of the business and candidates in a confident and professional manner
• Process oriented with the ability to see a task through to completion
• A team player who works effectively with others

Speak to Ainsley or Alex at Duval ASap