Scout Information Centre Advisor
Full job description
The Scouts Association
Salary: £26,000 per year
Job Title: Scout Information Centre Advisor
Salary: £26,000per yearBand C, Level 1(including Outer London Weighting)
Hours: 35 hours per week
Location: Gilwell Park, Chingford, London
Contract type: 12 month fixed term contract with potential to extend
Benefits: Complementary lunch, pension scheme, Simply Health medical plan and free parking
About us
The Scout Association is a world leader in youth development and adventurous activities. Active in 216 countries and territories we have a global membership of over 28 million, with half a million members in the UK. The Association aims to provide adventure and challenge for young people 6-25 and for the 100,000 adult volunteers who make Scouting happen.
Summary of the job
The Information Centre is a small but busy call centre, recognised by our members as giving an outstanding level of service and support in all areas of Scouting. You will be the first point of contact, either by telephone, email or in person, to our Members and the public, providing a high quality customer focussed service. You will work with other teams to ensure that the team is up to date with developments in Scouting so that the team can continue to meet members` needs.
About you
will be computer literate, an effective team player and have experience of working in a customer service environment. You will also be enthusiastic and have the ability to enthuse others, to ensure that the first experience of potential members is a positive one.
Membership of Scouting or other voluntary organisations is advantageous, but not essential.
This role will work alongside five other Information Centre Advisers and will work in scheduled shifts between 7:45 am and 7:00 pm weekdays, 9:00 am – 12 noon on occasional Saturdays, plus occasional evenings and weekends around the UK.
For more information and to apply
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