Trainee Call Centre Advisor

Trainee Call Centre Advisor – Bristol £12-17k

WHETHER YOU HAVE PREVIOUSLY WORKED IN RETAIL, EDUCATION OR SIMILAR CALL CENTRE POSITIONS YOUR CV WILL BE CONSIDERED

Core Business Hours –

Monday- Friday shifts of either 9.00am to 17:30 or 11:30 to 8.00pm with 1 in 4 Saturdays 9.00am to 4.00pm.

Duties

To provide the highest levels customer service in a competent manner. Answer phone effectively, efficiently and resolve issues at first point of contact. Provide the highest level of Customer Service. Amend and make change policies where necessary.

Be self motivated and possess ability to work towards achievable targets. Supporting you and helping you to achieve the targets set will be an experienced Team Leader, who will work with you to ensure that you possess all of the required knowledge and skills to carry out your role on a day to day basis.

Experience

Professional manner and demonstrate commitment to providing excellent Customer Service. Excellent Computer Skills.

Demonstrate ability to effectively resolve customer issues. Good time management and follow up skills including the ability to effectively balance quality and quantity.

Be a Team Player. Strong written and communication skills

PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THIS LOCATION.

Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.