Graduate Application Analyst Graduate

First Wessex is a Hampshire-based housing association providing homes and services to local communities throughout Hampshire and parts of Surrey. We pride ourselves on working closely with residents and surrounding communities to make sure we deliver high quality homes and services. We manage and maintain around 20,500 affordable homes for rent or purchase and currently develop in excess of 300 new homes each year!

First Wessex staff play a critical role in the success of the business. It is our people who innovate, develop relationships with our stakeholders, promote our identity, deliver our services and find new ways to improve efficiency and productivity. Organisations with superior workforces are the most successful and at First Wessex we aim to attract, develop and retain the very best people to carry out the work required throughour professionalism, knowledge and ability to work effectively with our customers and stakeholders.

We currently have a unique opportunity within on our Graduate Programme in our ICT team for a Graduate Application Support Analyst. This role is based in Eastleigh and will be a full time role for 12 months working 37 hours per year. The annual salary is £26,000450 per annum pro rata plus some fantastic benefits!

Role Purpose

The purpose of the Graduate Application Support Analyst is to:

Provide support for core business systems
Support the delivery of effective and efficient IT services to agreed service levels
Take an active role in the provision of technical and business IT advice to fulfil business requirements
Support corporate and departmental IT strategyKey Responsibilities

Provide systems administration and 2nd line support for First Wessex core business systems to ensure they meet business needs and legislation.
Assist in business improvement projects including the execution of project plans and the delivery of stages as required in line with First Wessex’s project management framework.
Liaise with external suppliers to log, troubleshoot and manage software issues, escalating issues as necessary to secure a satisfactory resolution.
Assist with the planning, testing and training of system upgrades and new module implementations.
Assist in the day-to-day work of the ICT department, including help desk issues, other tasks and support cover in times of absence.Knowledge & Skills

Degree educated (or equivalent) in a computing related discipline
Desire to develop a career in ICT, in particular application support and project management, with a willingness to learn new technologies
Ability to clearly and effectively communicate requirements, processes and findings verbally and in written documentation
Work experience in similar role is desirable Behaviours

Highly numerate with superior analytical skills
A commitment to outstanding customer service
Attention to detailClosing Date: 16th December 2015

Please note that you may not be able to apply using a mobile device or tablet as there is a requirement to upload your CV. It is advisable to seek an alternative device (desktop computer or laptop) to complete your online application.

We believe in rewarding talent. First Wessex employees enjoy the following benefits:

Private Medical
Defined Contribution Pension
Flexible Working
Health Cash Plan
Tax free childcare vouchers
Free eye tests
Paid mileage & parking
Enhanced Maternity and Paternity Pay
Enhanced Annual Leave
Paid Sick Leave
Childcare Vouchers
Access to 1000’s of discounts on our benefits portal
Excellent training and developmentand many more!

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.