2nd Line Desktop Support Analyst

My client requires a 2nd Line Desktop Support Analyst to provide support to over 2000+ users. You will be required to use LANDesk and Support Works for remote access, deployments and incident management.

Key Responsibilities

• To resolve calls logged on the IT helpdesk system (Support Works)
• Installation/support of all hardware and software components
• Installation/support of printers
• To analyse possible causes of hardware / software problems
• Undertake office moves
• To perform “housekeeping” exercises as dictated by management
• To ensure all service calls are responded to in the required timescale
• To aid and support other members of the team
• To carry out further duties as requested by management
• To process delivery’s from our vendors
• To provide support to our remote sites
• To produce monthly MI reports
• To provide some out of hours support

Essential Knowledge

• Windows XP/7
• MS Office Suite
• McAfee
• Citrix
• Windows Active Directory
• MS Exchange 2003 Server
• MS Office 2000, 2003 and 2007

Experience required:

• Experience of supporting 2000 + users
• Experience in providing 2nd Line Support
• ITIL

You must have a recocgnised qualification in Windows 7 and have an ITIL foundation certificate to be eligible for the higher end salary of £26,400

Please send your CV now for an immediate interview