Deputy Property Manager

Salary: £37,200 per year

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role – Deputy Property Manager

Working with the Property Manager to ensure that Pinnacle Group’s responsibilities as the Managing Agent are effectively discharged, estate-based Pinnacle personnel are managed and supervised, the estate is safe and well maintained, service charges are collected and leaseholder enquires are responded to in a timely manner

Duties/Key Responsibilities

•Assist in creating and agreeing annual Service Charge budgets with the client.

•Develop reserve fund plan (based on cyclical maintenance plan).

•Assist the Property Manager to ensure annual Service Charge accounts are created, approved by client and issued to leaseholders.

•Ensure that Service Charges are issued and collected (in accordance with the lease) and recovery action is initiated when appropriate.

•Monitor payment of contractors and ensure invoices are processed promptly.

•Assist in dealing with queries relating to the Service Charge

•Undertake regular site visits and create site reports covering observations and remedial works required.

•Instruct contractors for repair works and verify contractor work completed to spec.

•Register/process claims with insurance company/assessor/broker.

•Obtain quotes to make good and approval from insurance company to proceed.

•Instruct contractor for insurance repair works and verify contractor work completed to spec.

•Approve (& code) contractor invoices.

•Assist in preparing periodic “Estate Review” management pack for review with senior management and support creation of “Estate Update” for cyclical reviews with client.

•Provide reports/updates to management as required.

•Respond to leaseholder/resident enquiries (phone, email, face-to-face).

•Create and issue notices to leaseholders/residents.

•Create and issue periodic estate newsletters, updates on the portal, Assist in arranging periodic estate meetings with leaseholders/residents.

•Arrange periodic estate events for leaseholders/residents.

•(If required) Arrange and attend AGM, take and issue AGM minutes and discharge AGM actions.

•Arrange periodic health and safety assessments/inspections (e.g. lifts, plant, machinery, water and fire) and discharge any resulting actions.

Skills Required

Essential

•Communication (written/oral) & inter-personal skills

•Results oriented

•Property/block management experience

•Office 365 especially MS Word, Excel and Powerpoint

•Attention to detail

•Methodical and organised

•Customer Care Experience

Desired

•Lead/motivate cross-functional teams

•Financial acumen

•Strong people management skills

•Health and Safety legislation

•Ability to travel to other locations as needed

•Property management qualification (e.g. IRPM)

•Contractor Management Experience

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.