IT Desktop Helpdesk Specialist

We are urgently seeking an IT Desktop Support Specialist to start asap initially for a 6 month contract period with a view to permanent. The IT Desktop Support Specialist will be working as part of a wider IT Team reporting to the Helpdesk Manager for the EMEA region. We can offer a salary of c£30,000plus free parking, on site gym and 25 days holiday with a full benefits package once you are taken on permanently.

The IT Helpdesk Specialist role offers the chance to work for an international telecommunications organisation at their European Head Office. You will have the chance to learn and develop your It Helpdesk skills and be part of a professional team working from our modern offices.

As the IT Helpdesk Specialist you will manage helpdesk requests, including tier 2 level troubleshooting of hardware, software applications, operating systems and network connectivity. Troubleshooting and resolving system problems after initial training, with necessary help and supervision from senior members of a team.

Responsibilities:

Support and maintain the desktop computing environment for the company’s UK office and for remote users across the EMEA region.

This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems. This person will provide hands-on desk-side support assistance and be responsible for client computing devices though all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices). This person will perform the majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support.

Tier 2 technical escalation point for the Helpdesk Team for issues that cannot be resolved via phone or remote access.

Perform installations, maintenance and repair work on production client computing hardware or software that supports the business.

Enforce corporate security standards and industry best practices for the desktop computing environment.

Manage work requests via a Helpdesk ticketing system and create documentation for support processes and workflow.

Investigate and recommend hardware & software solutions & upgrades based on evolving business challenges.

Provide periodic training or New Hire Orientation as required.

Manage and maintain hardware and software inventory.

Supporting and troubleshooting users with mobile devices Blackberry, Iphone, android.

To be successful you will have previous 1st line Helpdesk support experience gained within a similar industry such as Telecoms, IT, Service Sector or similar. Ideally educated to A Level standard or above with an IT qualification to support your work experience.

Please submit your CV asap for immediate consideration and interviews at a time to suit you.