NHS 111 Call Advisor

Primary healthcare across Derbyshire

Health United Ltd provides quality Primary Healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service.

Derbyshire Health United Ltd is seeking professional, enthusiastic, well-motivated individuals to join our team of Call Advisors. We have opportunities at Derby, Leicester and Chesterfield.

With the ability to work flexibly Out of Hours, applicants must possess excellent interpersonal/communication skills and have the ability to work quickly and accurately under pressure.
Duties will include taking telephone calls from members of the public with urgent medical needs using agreed protocols. Experience of working in a health care or call centre setting would be desirable. Bank holiday working (including the Christmas and New Year period) is a requirement of the position. Currently all Call Advisors are expected to work a minimum of 3 out of 4 weekends. In addition to this the majority of the weekday hours will be out of hours.

Successful applicants must be proficient in the use of IT with good keyboard skills. A minimum of 4 GCSEs grade C (or equivalent) to include English and Maths is essential, as is experience of working as part of a team.

Rates of pay for the following shifts are:
£8.08 – Days
£9.13 – Evening & Nights
£10.10 – Weekends

In return, we offer:

* Personal development opportunities
* Competitive salary
* Flexible working to help you achieve the right work/life balance
* Generous holiday entitlement
* NHS Pension Scheme membership

If you are successful you must be available full time for three weeks to complete the required training, which will take place at Derby or Chesterfield.

Previous applicants need not re-apply.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.